Refund policy

Refund & Return Policy

Last Updated: May 2026

At Off Market Sell, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help.

Return Eligibility

To qualify for a return, the following conditions must be met:

Return requests must be submitted within 30 days of receiving your order.
Items must be unused, unworn, unwashed, and in their original condition.
Products must be returned in their original packaging with all tags attached.
Proof of purchase (order confirmation or receipt) is required.

Important: All returns require prior authorization from our customer support team. Returns sent without approval may be refused and returned to the sender.

Non-Returnable Items

The following items are not eligible for return or refund:

Gift cards
Downloadable digital products
Personalized or custom-made products
Clearance, final sale, or promotional items
Personal care products
Products showing signs of use, wear, or damage caused by the customer

How to Request a Return

To initiate a return, please contact our support team with:

Your order number
Reason for return
Photos (if the item is damaged, defective, or incorrect)

Email: support@offmarketsell.shop

Once approved, we will provide return instructions.

Return Shipping

Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.
We recommend using a trackable shipping service and purchasing shipping insurance.
We are not responsible for lost, stolen, or damaged return shipments.

Return Address

Off Market Sell
314 3rd St SE
Moultrie, Georgia 31768-4719
United States

Please do not send returns without authorization.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive a damaged, defective, or incorrect item, contact us within 10 days of receiving your order.

Please include:

Order number
Description of the issue
Clear photographs of the product and packaging

Upon verification, we will offer one of the following remedies:

Replacement product
Store credit
Full refund

Refund Process

After we receive and inspect your returned item:

We will notify you regarding approval or rejection of your refund.
If approved, your refund will be issued to the original payment method.
Refunds are typically processed within 5–10 business days.

Please note that banks, credit card companies, and payment providers may require additional processing time before funds appear in your account.

Late or Missing Refunds

If you have not received your refund after 15 business days:

Check your bank account again.
Contact your credit card company or payment provider.
Contact us at support@offmarketsell.shop.

Exchanges

We only replace products if they are:

Defective
Damaged during transit
Incorrectly shipped

For size changes, style changes, or other exchange requests, customers may be asked to place a new order.

Order Cancellation

Orders may be canceled within 12 hours of placement.

Once an order has been processed or shipped, cancellation requests cannot be guaranteed.

Refused Deliveries

If a package is refused or returned due to an incorrect address provided by the customer, additional shipping fees may apply before reshipment.

Shipping fees are non-refundable in such cases.

Shipping Charges

Original shipping charges are non-refundable.
Expedited shipping fees are non-refundable once the order has been dispatched.
Return shipping costs are the customer's responsibility unless the return is due to our error.